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SUMMARY:Efficient Administration and Service in the Exercise of Public Authority Session 4
DESCRIPTION:Efficient Administration and Service in the Exercise of Public Authority \nHow businesses perceive the municipality as a public authority greatly influences how they experience being entrepreneurs in the area. Developing services in the exercise of public authority therefore directly impacts the local business climate and the municipality’s development. Service in the exercise of public authority involves applying democratically established rules and guidelines based on businesses’ processes and needs. It means providing businesses with the best conditions to achieve the rules’ objectives.\nWe conclude the session with a panel discussion featuring local officials and politicians.\nThe Empathetic Bureaucrat, Anders Person, Linköping University\nAnders discusses the ambitions behind the New Administrative Procedure Act (2019) and other legislation aimed at strengthening good public administration, advisory services, and customer service. He also discusses his research on actual administrative roles in Östergötland and how a good balance can be achieved between legal rigor and favorable conditions for businesses.\nA good business climate requires dialogue and internal collaboration, Ulrika Riseby, Great Consulting\nUlrika supports numerous Swedish municipalities in their efforts to build comprehensive solutions for dialogue and collaboration between municipalities and businesses. Designing service processes and building effective customer journeys, pilot solutions, and an understanding of reality based on practical case studies and in-depth interviews with entrepreneurs.\nWho is this event for?\nThis event is aimed at both relevant civil servants and politicians in the Borås region who interact with businesses.\Location: digital “live broadcast” with the opportunity to ask questions.\nTime: April 13, 8:30–10:30 a.m.\nWatch the broadcast here:\nhttps://streamcode.se/livestream/ ( https://streamcode.se/livestream/ )\n \nIf you have any questions, please contact Johanna Heleander at 0706-100 682 or johanna.heleander@vargarda.se.\n\
URL:https://businessregionboras.se/events/regelforenkling_traff3-2/
ORGANIZER;CN=Business Region Borås:MAILTO:johanna.heleander@vargarda.se\n
CATEGORIES:Conference\n
LOCATION:Digital event\n
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